Production-candidate policy · Human legal review required before launch
1. What service termination means
Current coaching is a fixed-duration purchase, not an auto-renewing subscription. Early termination ends a coaching service before onboarding or while the Program is active, ahead of its natural completion. Natural completion at the end of the purchased duration is different from early termination.
2. Service effects
After successful termination, coaching access ends, access rights sourced from that Enrollment are revoked, and the associated coaching capacity is released. Terminated service cannot be reactivated through onboarding completion.
3. Financial effects
Service termination does not itself issue a refund, mark the Order as refunded, call Digistore24, cancel installments, or guarantee that any remaining payment obligation stops. Financial refund and service termination are separate concepts.
4. Refund requests
A refund request must meet and follow the separate Refund Policy. The current guarantee is 60 days from the original purchase date, and installments do not restart the window. Provider-confirmed refund outcomes are reconciled separately.
5. Who may end service
A customer may request termination of their own Enrollment. Currently Natty may also end coaching where permitted or reasonably necessary, including serious misuse, safety concerns, or inability to continue delivery. Contact [LEGAL / CUSTOMER SUPPORT CONTACT — LEGAL_REVIEW_REQUIRED] for assistance.
6. No automatic renewal
Current Programs do not renew automatically. Purchasing a later coaching period is a new purchase with a new Order and Enrollment.